SPS Solar (NSW) Pty Ltd Warranty Information Page

Important note: Australian Consumer Law

This warranty is provided in addition to other rights and remedies held by a consumer at law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Travel and Labour

Travel and labour are not included in the warranty of any part or component. This will be a cost to the customer separately on a job per job basis.

Battery Warranties

SPS Solar (NSW) Pty Ltd will replace a battery if it is faulty or defective in either manufacturing or materials during the warranty period.

Our batteries are covered by a pro rata warranty. This means that depending on the amount of time you have had the battery for, if you make a warranty claim you may have to pay a small pro rata fee, based on the time you have had the battery and a percentage of the replacement battery cost. This is because you have had substantial use from your product, receiving a certain value already from your investment.

An example of pro rata warranty:

Paul has a 60AH gel battery. The battery has stopped charging, SPS Solar test the battery, and it is confirmed that the battery is faulty. A new, replacement battery costs $220. Paul has had his battery for 11 months, so according to the pro rata warranty, he must pay 16.5% of the cost towards the replacement battery. Paul pays the 16.5% pro rata fee of $31.19 and is sent a new 60AH (or equivalent) replacement battery.

For any questions regarding the pro rata warranty, please contact us.

Warranty Periods

AGM Batteries 0-75AH Capacity: 3 years Pro-Rata warranty

  • 0-6 months from purchase date: full replacement
  • 7-12 months from purchase date: full replacement with 16.5% pro rata fee
  • 13-18 months from purchase date: full replacement with 33% pro rata fee
  • 19-24 months from purchase date: full replacement with 49.5% pro rata fee
  • 25-30 months from purchase date: full replacement with 66% pro rata fee
  • 31-36 months from purchase date: full replacement with 82.5% pro rata fee

AGM Batteries 75AH+ Capacity: 5 years Pro-Rata warranty

  • 0-12 months from purchase date: full replacement
  • 13-24 months from purchase date: full replacement with 20% pro rata fee
  • 25-36 months from purchase date: full replacement with 40% pro rata fee
  • 37-48 months from purchase date: full replacement with 60% pro rata fee
  • 49-60 months from purchase date: full replacement with 80% pro rata fee

Tubular Gel Batteries: 7 years Pro-Rata warranty

  • 0-36 months from purchase date: full replacement
  • 37-48 months from purchase date: full replacement with 20% pro rata fee
  • 49-60 months from purchase date: full replacement with 40% pro rata fee
  • 61-72 months from purchase date: full replacement with 60% pro rata fee
  • 73-84 months from purchase date: full replacement with 80% pro rata fee

Flooded Deep Cycle Batteries: 2 years Pro-Rata warranty

  • 0-12 months from purchase date: full replacement
  • 13-14 months from purchase date: full replacement with 8.5% pro rata fee
  • 15-16 months from purchase date: full replacement with 25% pro rata fee
  • 17-18 months from purchase date: full replacement with 41.5% pro rata fee
  • 19-20 months from purchase date: full replacement with 58.5% pro rata fee
  • 21-22 months from purchase date: full replacement with 75% pro rata fee
  • 23-24 months from purchase date: full replacement with 91.5% pro rata fee

Please note: we do not provide warranty for batteries used in golf buggies or mobile scooters.

All other warranties

The majority of our product lines are covered under our general labour warranty, in the event of fault or defects in either manufacturing or materials during the warranty period the component will be covered by its manufacturer’s warranty. In the event of a faulty product, SPS Solar (NSW) Pty Ltd will at its discretion repair or replace the faulty product according to the manufacturer’s warranty terms.

If in doubt about warranty period on your product, please contact us.

Warranty Conditions

  • The warranty period is not renewed or extended as a result of a warranty repair or replacement
  • The sales receipt for the product must be provided as a proof of purchase when a warranty claim is made
  • The warranty is not transferable and is only offered to the original end user of the product
  • The warranty only applies to products purchased through SPS Solar (NSW) Pty Ltd or authorized resellers
  • To the extent that any conditions or warranty implied by law is excludable, such a condition or warranty is excluded.

Warranty Exclusions

Warranty offered by SPS Solar (NSW) Pty Ltd is void if the defect or fault is caused by:

  • Failure to follow proper installation, operation or maintenance of the product
  • Inappropriate or improper use of product for purposes other than that for which it was designed
  • Neglect, lack of care, poor handling or accidental damage
  • Repairs, alterations or modifications performed by a third party without our explicit consent
  • Tampering or alterations to the product markings or labelling
  • Contamination of product by foreign material
  • Incorrect charging, including overcharging and/or undercharging
  • Use of batteries in golf buggies or mobile scooters

Warranty does not include:

  • Labour costs
  • Travel and accommodation costs (if our staff have to travel to your site)
  • Transit costs (if the product has to be sent back to us)
  • Normal maintenance costs
  • To the extent permitted by law, any damage to property, personal injury, direct or indirect loss, consequential losses or other expenses
  • Changes in the condition or operational qualities of the product, resulting from incorrect storage, fitment, application, maintenance, environmental factors, or other influences

How to Make a Warranty Claim

If you believe your product is faulty or defective due to improper manufacturing or construction, please follow these steps to make a warranty claim:

  • Contact SPS Solar (NSW) Pty Ltd regarding the details of the faulty product. We will try to confirm whether or not the product is indeed faulty through troubleshooting over the phone and simple testing, however you may be required to return the product to us at your cost for more advanced testing.
  • We will either test your product in our Mudgee workshop or forward onto the manufacturer for further testing. Once the product has been confirmed to be faulty, we will repair or replace it under the terms of the relevant warranty. Fees may apply for pro rata warranties or transport costs to send a replaced or repaired product.
  • In the event a product is deemed by our testing not to be faulty or, you have the choice to have the product returned at your cost.